WE DO BETTER
Even though we get a lot of good feedback which indicates that the staff of Gentle Giants does a lot of good things, we can always improve and we try all the time.
The company Gerum betur (“We do Better”) is owned and run by Margrét Reynisdóttir. The other day she flew up from Reykjavík only to come to Gentle Giants and hold a course in how to improve customer service, how to use and interpret body language and about cultural differences - among other topics. She brought the right tools for lifting those subjects and everyone from the GG crew – captains, guides and ticket center staff – took part.
“Við getum alltaf gert betur” means “We can always do better”. That is Margrét's slogan and we think that is so true!
Thank you Margrét for sharing your knowledge and if you as passengers like your experience with us, please let everyone know (talk to friends, post it on facebook and twitter). If there is something you are not happy with, please let us know so that we can improve - even more.
(LIA)
One group discussing customer service with Margrét directing the talk.
