Gentle Giants has an active safety plan according to local rules and regulations for tourism businesses. It covers all aspects of emergency and standard operation procedures. The safety plan consists of four aspects: Risk assessment, rules on work procedures, contingency plan and incident report.
Tours are dependent on weather and sea conditions. For your safety and comfort, we reserve the right to change or cancel departures, even with short notice, should weather or other conditions change. In case of cancellations due to weather, customers receive a full refund or can change their departure depending on availability.
All tours on the RIB speedboats (including GG2 Big Whale Safari & Puffins), are not allowed for passengers with heart- or back problems or pregnant women. The minimum age limit for children on the RIB speedboats is 7 years or minimum 130 cm in height.
All our RIB speedboats are equipped with a very high standard of modern safety and emergency equipment. All passengers are dressed in warm floatation suits and life vests.
Our oak boats and fibreglass boat are equipped with all the safety and emergency equipment in accordance with the regulations by the Icelandic Transport Authority. Life vests are available for all passengers and crew.
The crew explains the safety on board in the beginning of all tours, including demonstrating the use of life vests.
We offer warm extra clothing on board our boats. We still highly recommend that passengers bring their own warm and waterproof clothes, footwear and protective bags for cameras, as it can be cold and wet out at sea.
People with mobility issues, please contact us prior to booking and we will be happy to assist you.
The crew on board is there for your safety and operates according to our safety plan.
All crew members are fully authorised by the Icelandic Transport Authority.
All crew members have completed courses in Basic Safety Training and Crowd- and Crisis Management in accordance with the International Convention on Standards of Training, Certification and Watchkeeping for Seafarers (STCW).
The crew regularly participates in rescue drills on board our boats.